Veterinary answering service: when a pet can't wait, neither do we
A veterinary answering service answers your clinic's calls after hours or when the front desk is full, takes the owner and pet details, and reaches your on-call vet or gives approved referral instructions.
Pet owners in a panic need a real voice. Dena's answers in your clinic name, gathers the owner and pet details, and gets emergencies to your on-call veterinarian or referral instructions to the caller, as you direct.
- Family owned and operated
- Live agents 24/7/365, holidays included
- Calls patched through live
- Nationally capable
- Plans from $86 per 28 days
It's 11 PM on Thanksgiving and your clinic is dark. A dog just ate a chocolate pie, a cat is straining in the litter box, and an elderly owner is scared because her beagle won't stand up. These callers are panicked and won't wait for morning.
What you get
Pet emergency handling
Your emergency rules, followed on every after-hours call.
On-call vet relay
Urgent calls reach your on-call doctor quickly.
Appointments and boarding
Routine requests are waiting for your team in the morning.
24/7/365
Live answering every night, weekend and holiday.
US-based people, not bots
Compassionate agents who keep owners calm.
What our agents gather
We gather exactly what you need, nothing more. A typical veterinary call captures:
- Owner name and call-back number
- Pet name, species, breed and age
- What happened and when
- Existing client or new client
- Which instructions or referral were given
Calls we handle for you
Dog swallowed something, 11 PM
We relay it to your on-call vet or give the emergency referral you choose, per your instructions.
Cat not eating for two days
We take the owner's name, number and the pet's details, and flag it the way you set up.
Boarding or refill question
A routine message goes to your team by text or email.
Veterinary answering FAQ
Can you send owners to an emergency hospital after hours?
Yes, if that's your protocol. We give callers the referral details you approve and send you a record of the call.
Do you answer during the day too?
Yes. We can cover overflow when the front desk is busy, lunch hours, or all calls.
What does a veterinary answering service cost?
Dena's starts at $86 per 28 days. Calls are billed in 6-second increments, only while an agent is on the line.
Do you give medical advice to pet owners?
No. Agents follow the wording you approve and connect the call to your on-call veterinarian or referral information.
Can you take boarding and grooming requests?
Yes. We take the details and send them to your team by text or email.
Are we locked into a contract?
No. There are no contracts. No lock-in: 30 days' notice by email is all it takes.
Great bedside manner, over the phone.
We'll answer. Get in touch and hear back from us the same day.