Simple plans, billed every 28 days
Live, US-based agents answer every call 24/7/365. Pick the package that fits your call volume, and change it any cycle.
We can get your phones answered the same day you call.
- 30 Plus Years of live answering
- Live agents. Every call. 24/7.
- On-call dispatch, your way
- Serving all 50 states
- Starting at $86 per 28 days
Standard
Light call volume: after hours, lunch or backup coverage.
- 30 minutes of agent time included
- $1.25 each extra minute
- Deposit: $86.00, applied to your final bill
- Live answering 24/7/365
Deluxe
Steady daily calls for busy offices and contractors.
- 200 minutes of agent time included
- $1.15 each extra minute
- Deposit: $246.00, applied to your final bill
- Live answering 24/7/365
Premium
High volume or full-time answering.
- 350 minutes of agent time included
- $1.05 each extra minute
- Deposit: $376.00, applied to your final bill
- Live answering 24/7/365
Agent time is billed in 6-second increments, only while an agent is speaking with you or your caller.
Up and running within an hour of your onboarding call
Four simple steps. Every question gets a reply the day it arrives.
Step 1: Download the onboarding form
Our rates and client sign-up form. It's a fillable PDF you can complete on your computer.
Questions first? Call us now.
- Download the formGet the rates and client sign-up form above.
- Complete itChoose your package and add-ons, and tell us how you want calls answered: your greeting, the info to gather, who's on call and how to reach them.
- Email it backSend the completed form to denassecretarialservices@gmail.com.
- Your onboarding callDena's calls you to confirm all of your call-handling protocols.
Changes are one call away
Need to update your instructions after you go live? Call Angel or Dena directly and it's done.
Billing and terms
6-second billing
You pay for agent time in 6-second increments, not rounded up to the next minute.
Deposit
A deposit equal to your package's base rate, applied to your final bill.
Change packages
Switch packages with 7 days' notice before your next cycle. $15 package-change fee.
No contracts
Stay because you're happy. Cancel anytime with 30 days' notice by email.
Every 28 days
Packages bill on a 28-day cycle, not a calendar month.
Add-ons
Add any of these to your package.
| Add-on | What it does | Price |
|---|---|---|
| Fax messages | Messages delivered by fax (2 per day allowance) | $12.00 |
| E-mail messages | Unlimited email delivery to 1 to 3 addresses | $5.00 |
| Voicemail with live-operator option | Callers can leave a voicemail or reach a live agent. First 60 minutes free | $0.20 / min |
| E-Voicelink | Voicemail sent to your email as a .wav file | $5 per box |
What you will never pay for
Nights, weekends, holidays
No extra charge, ever.
Robots or offshore agents
Real, US-based people answer every call.
Pricing questions
I don't know my call volume. Which package fits?
The onboarding form asks for your approximate daily calls and the minutes your current service bills, and we recommend a package.
What if I go over my included minutes?
Extra minutes are billed at your package's per-minute rate, shown above.
What if I picked the wrong package?
Switch packages under the terms above. See how Dena's compares with hiring.
Not sure which package fits?
Call us and tell us about your calls.