Pool cage contractor answering service
Line 1: busy. Line 2: busy. Line 3: answered by Dena's.
Your crews rescreen cages, swap out blown panels and build new enclosures. Your phone is where every one of those jobs starts. Dena's answers it live in your company name, takes down every detail and gets the estimate request to you before the homeowner calls the next screen company.
- Family owned and operated
- Human voices, not AI
- Your overflow, handled
- HQ in Southwest Florida, clients in all 50 states
- Rates from $86
It's Tuesday after the storm, and every cage on the street has panels flapping.
Two crews are already up on ladders in Cape Coral. Your estimator is measuring a mansard cage across town. The screen roll you need is backordered, and the office is calling customers to push back install dates. Then the phone rings. Then it rings again. By lunch there are 40 missed calls, and most of them won't leave a voicemail.
Every one of those callers is a homeowner looking out at a torn cage and a pool full of leaves. If nobody answers, they hang up and dial the next screen company on the list. That job, and the referral that would have come with it, goes to your competitor.
That's where Dena's Answering Service comes in. Your office manager tells our team how to handle the calls, and we answer every one until the storm work is under control.
Voicemail loses the job. A live answer wins it.
When the call goes to voicemail
- The homeowner hangs up and calls the next screen company
- You never learn their name, address or what was torn
- Storm-week leads go to whoever picks up first
- Your crews are busy, but your pipeline isn't growing
When Dena's answers
- A real person answers in your company name, any hour
- The estimate request reaches you by text or email
- You call back a warm lead who is waiting for you
Screen and cage calls we take for you
“Half my panels blew out”
Storm damage on the pool side. We count what the owner can see and note the cage style: dome, mansard or gable.
Bent beam or loose kick plate
A limb came down on the frame. We flag possible safety concerns the way you tell us to.
Full rescreen quote
The mesh is chalky and sagging after years of sun. We ask about no-see-um or pet-resistant screen if you offer it.
Screen door won't close
Kids and dogs can reach the pool. We mark it as a priority if your rules say so.
New cage for a new pool
A pool builder's customer is ready for an enclosure. We take the builder's timeline and the homeowner's contact details.
HOA or property manager
Several lanais in one community need work. We list every address and the gate contact.
Ready before the storm, open after it
Dena's is fully disaster prepared: our servers are in Madison, Wisconsin, backed up to different secure locations, and our agents work from several states. When Southwest Florida loses power, your phones are still answered, 24/7/365, with no extra charge for nights, weekends or holidays.
Everything Dena's brings to your phones
Real people, not AI
US-based, English-speaking agents answer in your company name and sound like part of your team.
Estimate requests by text or email
Panel count, cage style, address and photos offered, sent the moment the call ends.
Transfer or patch to you
Want to talk to a big new-build lead now? We put them straight through to your cell.
On-call for real emergencies
A cage collapsed onto the pool deck? We reach your on-call person in the order you set.
Recordings of every call
Check what the homeowner said about measurements or timing.
Estimate scheduling: Coming Soon
For now we take the request and your office confirms the estimate date.
What lands on your estimate list
- Homeowner name, cell and address
- Cage style and rough size
- Panels torn or frame damage
- Pool safety issue (door, gap)
- Homeowner, builder or HOA
- Best time for your estimator
Enclosure contractor FAQ
Will callers know they've reached an answering service?
No. We answer with your company name and greeting, so callers know they reached your company.
Can you handle the flood of calls after a hurricane?
Yes. Many agents answer at once, so storm-week callers reach a person, not a busy signal.
Do you give prices for rescreens?
No. We take the details and your estimator gives the price.
How is our package billed?
Every 28 days. Standard is $86 (30 minutes included), Deluxe $246 (200 minutes), Premium $376 (350 minutes), measured in 6-second increments. Details are on the pricing page.
Can new-build leads go to sales and repairs to service?
Yes. Tell us who gets which kind of call and we route them that way.
Where is Dena's?
In Estero, Florida, right in pool cage country. We answer for screen companies nationwide.
Storm passed. Your phones are still ringing.
Let Dena's answer them. Real people, 24/7/365.