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For property managers & HOAs · 30 Plus Years in businessProperty management answering service: tenant emergencies handled at any hour
A property management answering service answers tenant, owner and HOA calls live, documents maintenance issues, and connects true emergencies to your on-call maintenance contact.
A/C out, water on the floor, locked out at night: tenants and owners call when something breaks.
- Family owned and operated
- US-based agents, around the clock
- Answered in your business name
- Florida-based, serving all 50 states
- Month to month, no contract
It's 2 AM on a holiday weekend. A tenant's water heater just burst, another is locked out, and a third wants to report a noisy neighbor. Your office is closed, and your maintenance tech is asleep. Ignore the phone and a small leak becomes a flooded unit and a furious owner.
What you get
Maintenance requests documented
Unit, issue and access details captured on every call.
Emergencies connected
Leaks, no A/C and safety issues go to your on-call contact.
24/7/365
Nights, weekends and holidays covered.
Owner and board calls
HOA board and owner calls routed to the right manager.
Live, US-based voices
Courteous agents for frustrated tenants.
What our agents gather
Every question comes from your instructions. A typical property management & hoa call captures:
- Tenant or owner name
- Property address and unit
- Issue and whether it's an emergency
- Permission to enter, pets on site
- Best call-back number
Property management & HOA answering FAQ
Can you decide what's an emergency?
We follow your rules. You tell us what counts as urgent, and those calls are connected to on-call staff right away.
Do you handle multiple properties?
Yes. Agents capture the property and unit so every message reaches the right manager.
How much does a property management answering service cost?
Plans start at $86 per 28 days, billed in 6-second increments.
Can we get a daily log of maintenance calls?
Yes. You can get each message by text or email plus a daily summary of all messages.
Do you answer for HOAs and condo associations?
Yes. Agents capture the community, unit and issue so the right manager gets it.
Can you cover our office during business hours too?
Yes. Rollover forwarding sends calls your staff can't reach by the 3rd ring to a live agent.
Someone important called while you were with someone important.
Urgent calls relayed fast. We answer inquiries the same day they come in.