HIPAA compliant answering service for Florida doctors
A HIPAA compliant answering service is a live answering team that takes patient calls after hours and on overflow while treating every caller's health details as protected information, sharing them only with the people the practice names.
Physicians, specialists and clinics throughout the United States trust Dena's with their patients' after-hours calls. Live, US-based, English-speaking agents answer 24/7/365, and patient details go only where you say.
- 30 Plus Years on the phones
- 24/7 at your service
- Patient calls handled the HIPAA compliant way
- Estero, FL to all 50 states
- From $86, no contracts
A HIPAA answering service built around your doctors
When a patient calls at 2 a.m., they need a calm, real person, and your practice needs to know that person treats the call with care. Dena's has answered for medical offices since 1993, and over 60% of our clients today are medical.
- HIPAA compliant handling on every patient call
- Only the minimum details needed to help the caller
- Delivery by text, email or call-in, your choice
- Disaster-redundant servers keep answering through Florida storms
Medical answering service, HIPAA compliant, statewide
Family medicine, specialists, dental, home health and veterinary offices all use the same simple plans from $86 per 28 days.
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HIPAA answering service FAQ
What makes a medical answering service HIPAA compliant?
How patient details are handled: collected only as needed for the call, shared only with the contacts your practice names, and delivered the way you choose. Dena's is HIPAA compliant.
Do you offer a HIPAA answering service for doctors outside Southwest Florida?
Yes. We are headquartered in Estero and answer for practices across Florida and nationwide.
Who on my team receives patient messages?
Only the providers and staff on your contact list, by text, email or call-in, per your instructions.
Can urgent patient calls still reach my on-call doctor right away?
Yes. Urgent calls follow your escalation list, so being HIPAA compliant never slows down care.
How fast can my practice start?
Send back the sign-up form and you can go live within an hour of your onboarding call.
Is there a contract?
No contracts. To cancel, just email us 30 days ahead.
Where is patient information stored?
On secure servers in Madison, Wisconsin, backed up to several secure locations.
Never miss a call again.
Every caller gets a real person. Reach out today and we'll get back to you the same day.