Dental answering service: toothache at midnight? A real person answers.
A dental answering service answers your office line when the practice is closed or busy, takes patient and new-patient messages, and follows your protocol for dental emergencies.
Dental emergencies rarely happen during office hours. Dena's answers in your office name, takes the patient's details and follows your emergency protocol, so the patient never hears a voicemail greeting.
- Family owned and operated
- US-based, English-speaking agents around the clock
- Detailed messages, delivered to you
- Servicing all 50 states
- Same rate nights and weekends
It's Saturday morning, your office is closed, and you're at your kid's soccer game. Meanwhile a patient just cracked a crown on popcorn, another has a swollen jaw and can't sleep, and a new family wants to become patients. If nobody answers, the emergency goes to the dentist down the road and that new family may never call back.
What you get
Emergency protocol
Swelling, trauma and broken teeth handled exactly as your dentist instructs.
New-patient calls captured
Callers looking for a new dentist leave their details instead of hanging up.
Nights, weekends, holidays
Live answering 24/7/365, including holiday weekends.
English-speaking agents in the USA
Friendly agents who represent your practice warmly.
What our agents gather
You choose every question we ask. A typical dental call captures:
- Patient name and call-back number
- Existing patient or new patient
- What happened and the level of pain or swelling
- Preferred appointment times
- Insurance question, if any
Calls we handle for you
Broken tooth, Sunday 8 PM
We take the patient's name, number and what happened, then reach your on-call dentist per your rules.
Swelling after an extraction
We note when the procedure was and how the patient feels, and relay it as urgent if your instructions say so.
Monday appointment request
A routine request is waiting for your front desk in the morning.
Dental answering FAQ
What if a patient has a true dental emergency after hours?
We follow your protocol: reach the on-call dentist, give the patient the instructions you approve, or both.
Can you take new-patient inquiries?
Yes. We gather the caller's details and the reason for the visit, and send the message to your team by text or email.
How much is a dental answering service from Dena's?
Plans start at $86 per 28 days. Most offices pick Standard, Deluxe or Premium by call volume, and time is billed in 6-second increments.
Do patients hear a recording first?
No. Every call is answered by a real, US-based, English-speaking person, not a recording or AI.
Can you cover the office during our lunch hour?
Yes. Forward your line for lunch, staff meetings or overflow, and calls are answered live in your office name.
How do messages reach our office?
You choose: by text, by email, or call in for them anytime.
Can a multi-location dental group use Dena's?
Yes. Agents capture which office the patient is calling about so each message reaches the right team, nationwide.
The office is closed. The line is not.
Human voices, not AI. Write or call today; a person replies the same day.