Plumbing answering service for leaks that can't wait
Water on the floor turns a polite homeowner into a frantic one in seconds. Dena's answers with a calm, real person, gets the facts, and puts the emergency in front of your on-call plumber.
- Family owned and operated
- Live agents. Every call. 24/7.
- On-call dispatch, your way
- Serving all 50 states
- Starting at $86 per 28 days
It's Sunday night and your crew finally went home after a ten-hour repipe. Then the calls start: a burst pipe pouring through a ceiling, a sewer backup before a family party, a water heater leaking into a garage. Every minute nobody answers, water is spreading and that customer is dialing the next plumber.
What callers are dealing with
- Burst or frozen pipe. Water is spraying in the wall. We remind them of your shut-off instructions, if you provide them, and send the job to your on-call plumber right away.
- Sewer backup. Sewage coming up through a floor drain or tub. We record which fixtures are affected and if it's a home, rental or business.
- Water heater failure. No hot water, or a tank leaking from the bottom. We note gas, electric or tankless and how much water is on the floor.
- Slab leak suspicion. A hot spot on the tile, a running meter, a high water bill. Usually not a midnight dispatch, so it goes to your morning list unless you say otherwise.
- Clogged main or drains. Every drain slow at once, or a toilet overflowing. We ask the questions you choose so your tech knows whether to bring the jetter.
- Property manager calls. A tenant reports a leak in a unit.
From ring to wrench
- Emergency to your on-call plumberBurst pipes and backups go to whoever is on call, in the order you set.
- Text or email job detailsEach message arrives by text or email with the address and the problem in plain words.
- Transfer or patch the callerWhen a caller needs you directly, we transfer the call or patch it through.
- Recorded callsRecordings are available so you can hear exactly what the customer said.
- Scheduling: coming soonFor now we take the service request and your dispatcher confirms the time.
Weekends, holidays and freezes
Pipes pick the worst times: holiday dinners, Sunday mornings, the first hard freeze up north. A live answer keeps that customer from dialing the next plumber on the list.
What we write down
- Caller name, callback number and address
- Home, rental unit or commercial property
- Where the water is and if it's still running
- Fixture or equipment involved (heater, toilet, main line)
- Whether the main shut-off has been found
- Existing customer or first call
Plumbing answering FAQ
Can you walk a caller through shutting off their water?
We read the instructions you give us word for word. Agents don't give their own plumbing advice.
How do you decide what goes to my on-call plumber tonight?
You decide. Common rules: active leaks and sewer backups go now; drips, quotes and slow drains wait for the morning.
Do you take calls from property managers and landlords?
Yes. We capture the property, unit, tenant contact and access notes so your crew can get in.
Can a call be connected to me while I'm on another job?
Yes. We can transfer or patch the call to you, or send a message by text or email so you can call back between jobs.
Will holiday and weekend calls cost more?
No. There is no extra charge for nights, weekends or holidays.
Where are your agents located?
All agents are in the USA. Our headquarters is in Estero, Florida, and we answer for plumbers nationwide.
Plumbers: every leak call answered by a real person.
We are your answer! Answering 24/7/365.