Pool service answering service: never miss a new route customer
Don't reach for a ringing phone mid-job.
You sell homeowners a swim-ready pool every week. Your phone sells the next route stop, but only if somebody answers it. Dena's puts a live, friendly person on your line in your company name, so new accounts, repair calls and green-pool emergencies get answered while your techs stay in the water.
- Family owned and operated
- Live agents. Every call. 24/7.
- On-call dispatch, your way
- Serving all 50 states
- Starting at $86 per 28 days
It's Saturday morning. Two techs called out, and it rained four inches overnight.
Half your route is turning green. A salt cell failed at a rental with guests checking in at 3 PM. A snowbird up north wants their heater fixed before they fly down next week. You're on your third backyard, brushing algae with one hand, when the phone in your pocket buzzes again. You can't answer it with a pole in your hand.
That call was a new homeowner who just closed on a house with a pool and wanted weekly service. Nobody answered, so they called the next pool company on the list, and that company got a customer for years.
That's where Dena's Answering Service comes in. You tell us how to handle every kind of call, and we answer while you keep skimming.
Your next weekly account is calling right now
When it rings out
- The new homeowner calls a competitor instead
- The repair call becomes a bad review: “never called back”
- The vacation-rental emergency goes to someone else
- Revenue for the whole year is lost on one call
When Dena's picks up
- A live person answers in your company name
- We take the address, pool size, system and gate code
- The new account or repair reaches you by text or email
- You call back and add the stop to your route
Calls your pool company gets every week
- “My pool turned green”. Heavy rain or a missed week. We note how cloudy it is and whether the pump is running.
- Pump humming, nothing moving. An equipment pad problem. We ask the brand if known and send it to your repair tech.
- Heater or heat pump down. Guests or snowbirds arriving. We record the date they need it working.
- New weekly service. A new homeowner or someone unhappy with their current company. Pool size, screened or open, salt or chlorine.
- Vacation rental emergency. A guest at a short-term rental says the water is cloudy. We take the property manager's contact and the checkout date.
- Skip, pause or seasonal stop. A customer is heading north for the summer. We pass the dates to your route manager.
What Dena's adds to your route
- Real people, not AIUS-based, English-speaking agents who sound like your front desk.
- Route notes by text or emailAddress, pool details, gate code and the request, ready to drop into your route software.
- Transfer or patchWant to talk to a big HOA or commercial pool lead now? We connect them to you.
- On-call for urgent repairsEquipment failures at rentals or commercial pools reach your on-call tech, following your rules.
- Every call recordedHear exactly what the customer asked for.
- Online scheduling: Coming SoonUntil then, agents log the request and your office adds the stop.
Summer storms and snowbird season
Afternoon downpours in summer, snowbirds coming back in fall, heater requests in winter and hurricane cleanups: your call volume swings all year. Dena's answers 24/7/365, with no extra charge for nights, weekends or holidays, and stays fully disaster prepared.
Details for your route manager
- Name, phone and pool address
- Pool size, screened or open
- Salt or chlorine system
- Equipment brand, if known
- New account, existing stop or rental
- Gate code, pets or access notes
Pool company questions
Can you sign up new weekly customers?
We take all the details for a new account and send them to you. Your office confirms the start date and the price.
Do you troubleshoot pumps or chemistry?
No. Agents don't diagnose equipment or water; they gather the facts so your tech arrives ready.
Can I forward my phone only while I'm on route?
Yes. Forward your line during the day, after hours or both. It's your choice.
What does it cost?
Plans renew every 28 days: Standard $86, Deluxe $246 or Premium $376, with 30, 200 or 350 minutes included. The pricing page has the extra-minute rates.
Will you answer with my company name?
Yes, every call, with your own greeting.
Do you work with pool companies outside Florida?
Yes. We answer for pool companies nationwide from our home in Southwest Florida.
Keep skimming. We've got the phone.
Live agents for pool pros, around the clock.