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For home health agencies & senior living · 30 Plus Years in businessHome health & senior living answering service: families and caregivers always reach someone
A home health answering service gives patients, families and field caregivers a live person to talk to at any hour, and relays each call to the clinician or office staff on call.
Home health calls come from patients, worried family members and caregivers in the field, at every hour. Dena's answers each one live and connects it to your on-call clinician or office, per your instructions.
We answer for home health agencies and senior living communities across Southwest Florida, from assisted living to full-care skilled nursing, so residents and families always reach a caring, real person.
- Family owned and operated
- 24/7 live answering service, every day of the year
- Urgent calls relayed fast
- Hurricane-ready, 24/7
- Starting at $86
It's Sunday evening and your schedule just fell apart. An aide called out sick for a morning visit, a patient's daughter is worried her mother seems confused, and a hospital discharge planner wants to start services tomorrow. Your office is closed, but these calls can't wait for Monday.
What you get
On-call nurse relay
Clinical concerns go straight to the on-call nurse on your schedule.
Caregiver call-outs
Missed visits and schedule changes reported to your coordinator.
Handled with care
Sensitive calls from patients and families answered calmly and respectfully.
24/7/365
Nights, weekends and holidays, when families need you most.
Live agents, all in the USA
Patient, calm agents for stressful calls.
What our agents gather
Our script follows your instructions. A typical home health call captures:
- Patient name and address
- Caller's relationship to the patient
- Symptoms or concern in the caller's words
- Best call-back number
- Who was contacted and the time
Calls we handle for you
Caregiver can't make a shift
We reach your on-call scheduler the way you set it up.
Family member calling about a resident after hours
A daughter calls at 2 AM, worried about her father in assisted living. A calm, live person takes the details and relays them to your on-call nurse per your instructions.
Skilled nursing on-call dispatch
Staff on a night shift need the nurse supervisor. We reach whoever is on call for your community, by dispatch or call patching, and log the time.
Home health answering FAQ
Can you follow a rotating on-call schedule?
Yes. Send us your schedule and changes, and every call is relayed to the right person for that day and time.
Do you handle caregiver call-outs?
Yes. Caregivers can call in to report a late or missed visit, and we pass it to your scheduler the way you choose.
What does it cost for an agency?
Standard is $86 per 28 days with 30 minutes, Deluxe $246 with 200 minutes, Premium $376 with 350 minutes. Extra minutes run $1.05 to $1.25.
Can families leave a non-urgent message for the office?
Yes. Routine messages go to your office by email or text for the next business day, and urgent calls go to whoever is on call.
Can you send us a daily summary?
Yes. Along with each message, you can request a daily summary of all messages at the time you choose.
Patients remember who picked up.
Real talk: our agents are real people. Your inquiry gets a same-day answer from our team.