Frequently asked questions
Can't find your answer? Talk to a real person.
- Serving our clients since 1993
- No robots. No voicemail.
- Nights, weekends, holidays: covered
- Estero headquarters, 50-state reach
- No contracts
Getting started
How fast can I get started?
Download the sign-up form, complete it and email it to denassecretarialservices@gmail.com. We'll call you for an onboarding call to confirm your call-handling protocols, and your account can be up and running within an hour of that call. Every inquiry gets a same-day reply.
Where are you located, and who do you serve?
Dena's has been based in Southwest Florida since 1993. Our office is at 10600 Chevrolet Way Ste 231, Estero, FL 33928, and we serve customers in all 50 states.
Can I visit the office?
Yes. Our office is at 10600 Chevrolet Way Ste 231, Estero, FL 33928. Business hours are Monday to Friday, 8 AM to 5 PM. Phones are answered live 24/7/365 at 239-277-3800.
Do agents answer in my business name?
Yes, with your greeting and your instructions.
Call handling
Is Dena's real people or an AI receptionist?
Real people. Dena's is an all-human answering service: a live, US-based agent answers every call in your business name. We don't use AI receptionists or bots to talk to your callers.
What is call patching?
Call patching means our agent connects the caller to you, or to whoever you choose, live while the caller is still on the line. You decide which calls get patched through and which become messages.
Do you record calls?
Yes. Calls can be recorded, so you can review exactly what a caller said. Ask us about recordings during your onboarding call.
How do I get my messages?
Messages reach you by text or email, or you can call in for them anytime. A live agent answers every call, gathers the caller's information and connects it to you per your instructions, so no call is ever missed.
Do you book appointments?
Appointment scheduling is coming soon.
Billing
Do I have to sign a contract?
No. There are no contracts. If you ever want to stop, just give us 30 days' notice by email.
How much does it cost?
Plans are billed every 28 days: Standard $86 (30 minutes included), Deluxe $246 (200 minutes) and Premium $376 (350 minutes). Time is billed in 6-second increments. See the pricing page for extra-minute rates and add-ons.
Reliability
Are you open on holidays?
Yes, 24/7/365. Live agents answer every day of the year, including holidays, nights and weekends, with no breaks.
What happens in a hurricane or power outage?
We're fully disaster prepared. Our servers are in Madison, Wisconsin, backed up to several secure locations, so your calls keep getting answered.
Can I reach the people in charge?
Yes. You get direct access to Angel, your 24/7 liaison, and to Dena.
Stop losing calls to voicemail.
Real people answer. Always.