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For physicians & clinics · 30 Plus Years in businessPhysician answering service for doctors' offices and clinics
A physician answering service is a live team that answers your practice's calls in your name when your staff can't, takes each patient's message and relays urgent calls to your on-call provider.
When your office closes, a Dena's agent answers in your practice name, gathers the patient's information and gets urgent calls to your on-call provider, exactly as you instruct.
- Proven since 1993
- Real people, not AI, 24/7/365
- Detailed, accurate messages
- Disaster-prepared answering
- No extra charge for holidays
It's 5:30 PM, your last patient just left, and your front desk is closing out. Then the evening calls begin: a parent whose child's fever won't come down, a patient with a question about a new prescription, someone with test-result anxiety. Send them to voicemail and they may head to urgent care, or simply find another doctor.
What you get
Careful message taking
Each patient's details are taken down accurately and passed only to the people you name.
On-call relay
Urgent calls reach whoever is on call, following your escalation list.
Routine requests held
Refills, appointment requests and records questions are waiting for your staff.
Lunch and overflow
Cover the front desk during lunch, meetings and busy Monday mornings.
Real people in the USA
Kind, clear agents who keep anxious patients calm.
What our agents gather
The questions are yours to set. A typical physicians & clinics call captures:
- Patient name and date of birth
- Call-back number
- Reason for the call and how urgent it is
- Pharmacy, if it's a refill request
- Who was notified and when
Calls we handle for you
Fever and worried parent, 10 PM
We take the details and relay to your on-call physician per your rules.
Prescription refill request
A routine message reaches your staff in the morning.
Hospital calling for the doctor
We patch or relay the call to whoever is on call.
Physicians & clinics answering FAQ
Do you page our on-call doctor?
Yes. You tell us who is on call and how to reach them, and urgent calls are relayed to that person the way you instruct. Routine messages are held for your staff.
Can you cover only lunch hours?
Yes. Many practices forward calls during lunch, meetings or overflow, plus nights and weekends.
What does a physician answering service cost?
Dena's plans start at $86 per 28 days with 30 minutes of agent time included. Deluxe is $246 (200 minutes) and Premium is $376 (350 minutes), billed in 6-second increments.
Can my front desk roll calls to you when every line is busy?
Yes. With rollover call forwarding, calls your office doesn't pick up by the 3rd ring roll to a live Dena's agent, who takes the message and emails it to your staff.
Do you serve clinics outside Florida?
Yes. Dena's is headquartered in Estero, Florida, and answers for clients in all 50 states, 24/7/365.
When can our clinic start?
Grab the sign-up form, complete it and send it back by email. After the onboarding call that confirms your protocols, your account can be live within an hour.
The cure for missed calls.
Professional. Courteous. Caring. Inquiries are answered the same business day.