A real person answers, and you get the message
Setting up Dena's is simple. We learn how you want calls handled, then answer them in your business name.
- 30 Plus Years in business
- 24/7 live answering service, every day of the year
- Urgent calls relayed fast
- Hurricane-ready, 24/7
- Starting at $86
From the first ring to your phone in four steps
Your line forwards to Dena's
After hours, at lunch, on overflow or full time. You pick when calls roll over.
A real person says hello
A live US-based agent answers in your business name and follows your script.
We act on the call
Take a detailed message, transfer or patch the caller through, or dispatch your on-call person.
You get the details
Messages go to you by text or email right away, or call in for them anytime.
Everything included
Text or email message delivery
Every message sent to you by text or email, the way you set it up.
Call transfer and on-call dispatch
Urgent calls go straight to whoever is on call, per your instructions.
Call patching
We connect the caller to you or your team live, while they're still on the line.
Call recordings
Calls can be recorded so you can hear exactly what was said.
No extra charge for nights, weekends or holidays
Same rates at 2 AM on a Sunday as at noon on a Tuesday.
Appointment scheduling Coming Soon
Booking appointments for your callers.
AI vs Dena's
A virtual receptionist should sound like your front desk, not a phone tree.
| Question | Dena's real people | AI receptionist | Voicemail |
|---|---|---|---|
| Who picks up | A real, trained person | Software reading a script | Nobody |
| Greets callers in your business name | Yes | Usually | Your recorded greeting |
| Handles an upset or unusual caller | Listens and adapts | Can get stuck in a loop | No |
| Urgent call reaches your on-call person | Yes, per your instructions | Depends on setup | Only when you check messages |
| Caller stays with you | Yes, they talk to a person | Some hang up on bots | Many hang up and call someone else |
| Nights, weekends and holidays | 24/7/365, no extra charge | Varies | Always on, never answers |
When Dena's can answer
- After hours: nights, weekends and holidays
- Overflow: when every line in your office is busy
- Lunch and meetings: short breaks with no missed calls
- All the time: full-time answering 24/7/365 if you prefer
What your callers get
- A friendly greeting in your business name
- An agent who follows your call-handling instructions
- Detailed, accurate messages
Rollover call forwarding
Overflow calls during business hours get captured, not lost.
Your team can't always get to the phone: you're with a client, already on another line, or at lunch. With rollover call forwarding, those calls still get answered.
During business hours: rollover after 3 rings
- If your office doesn't pick up by the 3rd ring, the call rolls over to Dena's.
- You set up rollover call forwarding with your phone provider.
- A real person answers, not a machine or AI.
- We let the caller know your business is open, take down their information, and send it to you the way you've asked.
- Most clients get these messages by email. Your receptionist can check them and call back as soon as they're free.
After hours: full call forwarding
- Once you close for the day, your phones are forwarded and ring straight to Dena's.
- Your forwarding starts at your closing time, which we set together during onboarding.
- We answer every call 24/7/365, take the message, and follow your instructions, including urgent calls to your on-call person.
Why it matters
- Every caller gets a live, friendly, US-based, English-speaking agent.
- No voicemail, no lost callers, and no missed new business.
- Billed in 6-second increments, so you only pay for the time we're actually on your calls.
Ready to set it up? Download the sign-up form, email it back, and we'll call you to set up your call-handling protocol. Questions? Call us now.
What you tell us at setup
- Your greeting, up to 35 characters
- Office hours and lunch
- The information to collect from callers
- Which calls to hold and which to dispatch
- Your on-call contacts and escalation order
- The time you want your daily summary
Dena personally confirms your call-handling instructions on the onboarding call.
Missed calls cost money. We answer.
Callers who reach voicemail don't call back. They call the next business on Google.
No robots. No voicemail. Just people. Same-day replies, from real people.