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For law firms & attorneys · 30 Plus YearsLegal answering service: the next client calls once
Every missed intake call is a case that walks to another firm!
Dena's answers every call in your firm's name, takes intake on your script and gets urgent matters to the attorney on call, day or night.
- Family owned and operated
- Real people answer. Always.
- Messages by text, email or call-in
- Ready for national accounts, all 50 states
- No contracts, no gimmicks
It's 4:45 on a Friday and your firm is buried. A filing deadline is hours away, two attorneys are in depositions, and the receptionist is covering the copier jam. THE PHONES KEEP RINGING: a new client who was just arrested, an opposing counsel returning a call, a frantic family member. Miss one and that new case may go to the next firm on the list.
Here is where Dena's Answering Service shines for you. Our experienced agents give your callers a sense of calm, so they feel their concerns and urgency were heard and will be dealt with promptly by you. And indeed they will, because our system keeps prompting Dena's agents to follow your call delivery protocol until that caller is connected directly to you, to your office, or however you decide messages should reach you.
Calls your firm gets, by practice area
Personal injury
A crash victim calls from the ER at 11 PM. We take the accident date, place, injuries and callback number, and alert your on-call intake person.
Criminal defense
A mother calls at 2 AM after her son's arrest. We record who is in custody, the jail, the charge and her number, and can patch her to your on-call attorney.
Family law
A parent with a custody matter asks that nobody call their home. We note safe callback times exactly and keep the message discreet.
Estate & probate
An adult child calls after a parent has passed. Agents slow down, take your script's details and say when the firm will follow up.
Real estate
A Realtor has a title question the night before closing. We flag the closing date and route the call to the person you name.
Existing clients
A current client asks about a hearing date. The message goes to their attorney or paralegal, not your new-lead queue.
- Patch to the attorney on callUrgent calls, such as an arrest or a serious injury, can be patched or transferred to your on-call attorney, with backups in the order you set.
- Confidential, professional messagesMessages go only to the people you choose, by text or email. Agents are trained to keep caller information private.
- Calls recordedRecordings let you hear exactly what a prospective client said.
- Nights, weekends, holidaysAnswered live 24/7/365, with no extra charge for nights, weekends or holidays.
- Consultation booking, coming soonToday agents take the consultation request and your office confirms the time.
Law firm FAQ
Do your agents give legal advice?
No. Agents never give legal advice or opinions. They follow your intake script and pass the information to your firm.
Can you run conflict checks?
No. If your script asks for the names of other parties, we collect them and include them in the message so your firm can run its own check.
Can existing clients be handled differently from new leads?
Yes. New matters can go to your intake team and existing-client calls to the responsible attorney or paralegal.
Will callers know you're an answering service?
We answer in your firm's name with your greeting. Dena's agents are US-based, English-speaking people, never AI.
Can you take confidential intake calls?
Yes. We gather only what your intake script asks for and send it only to the people you list.
We rest our case: real people answer better.
Live intake for law firms nationwide, 24/7/365.