Hospital & Physician Group Answering Service
When it comes to hospital and physician groups alike, here is where Dena's Answering Service shines above the rest. Our 30 Plus Years of experience and our state-of-the-art technology give you a professional service at a price competitors cannot match!
It's simple: give Dena a chance to quote your group, then look up our references, and you will have a powerful reason to give us a chance to join your team!
Dena's Answering Service offers nationwide capabilities with full redundancy, an appealing feature for bigger hospital groups that simply CANNOT have their communications down. And then comes the quote: one of our latest groups saw its entire answering service bill go down by almost $2,000! That's significant savings.
Our billing prices are featured here, but we also have an enterprise pricing tier for really large companies, and that's where we will NEVER be caught by the competition. We don't list it because it's a deal specially designed for you!
- Proven since 1993
- Real people, not AI, 24/7/365
- Detailed, accurate messages
- Disaster-prepared answering
- No extra charge for holidays
It's 3 AM and your hospitalist group is stretched thin. A nurse needs a physician callback about a patient's new symptoms, a family member is asking about discharge, and a referring office wants to reach the on-call specialist. A lost message here isn't just inconvenient; it can delay care.
What you get
On-call schedule relay
Urgent calls go to whoever is on call, following your rotation and escalation list.
Nights, weekends, holidays
Live answering 24/7/365, including holiday weekends and storm days.
HIPAA-compliant answering
Patient details are handled carefully and go only to the people you name.
100% US-based agents
Live people answer in your business name, never a bot.
What our agents gather
Tell us what to ask, and we ask it. A typical hospital call captures:
- Caller name and call-back number
- Patient or caller, and which provider or department
- Reason for the call and how urgent it is
- Who was contacted on call, and when
- Any instructions you want read to callers
Calls we handle for you
Physician paging after hours
We connect the caller to the on-call provider per your schedule.
Patient question at midnight
We take the message and route it by your escalation list.
Overflow on a busy morning
Rollover calls are answered live instead of ringing out.
Hospital answering FAQ
Can you follow a rotating on-call schedule?
Yes. Send us your schedule and changes as they happen, and agents relay urgent calls to the provider on call that day.
Can you answer for several physician groups?
Yes. Each group can have its own greeting and instructions, and agents note which group the caller needs.
What does a hospital answering service cost?
Dena's plans start at $86 per 28 days with 30 minutes of agent time. Deluxe is $246 (200 minutes) and Premium is $376 (350 minutes), billed in 6-second increments. Full details are on the pricing page.
Is this a real person or an AI receptionist?
A real person, every time. US-based, English-speaking agents answer in your business name.
What happens during a hurricane or power outage?
Dena's is fully disaster prepared, so calls keep being answered when storms hit Southwest Florida.
How fast can we start?
Fill in the sign-up form and email it back. One quick onboarding call sets your instructions, and you can be live within the hour.
Is there a contract?
No. You can stop with an email and 30 days' notice.
Can you answer for a business in another state?
Yes. We're based in Estero, Florida, and answer for businesses in all 50 states.
Your office closes. Your phone line doesn't.
Real people answer your calls, 100% of the time. Expect a reply the same day you reach out.