What you get
Real people answering in your business name, with the tools to get every call where it needs to go.
- In business since 1993
- We're all ears, 24/7
- Your call instructions, followed
- Based in SW Florida, serving all 50 states
- Pay only for talk time
Features
Everything included
Text or email message delivery
Every message sent to you by text or email, the way you set it up.
Call transfer and on-call dispatch
Urgent calls go straight to whoever is on call, per your instructions.
Call patching
We connect the caller to you or your team live, while they're still on the line.
Call recordings
Calls can be recorded so you can hear exactly what was said.
No extra charge for nights, weekends or holidays
Same rates at 2 AM on a Sunday as at noon on a Tuesday.
Appointment scheduling Coming Soon
Booking appointments for your callers.
AI vs Dena's
AI vs Dena's
A virtual receptionist should sound like your front desk, not a phone tree.
| Question | Dena's real people | AI receptionist | Voicemail |
|---|---|---|---|
| Who picks up | A real, trained person | Software reading a script | Nobody |
| Greets callers in your business name | Yes | Usually | Your recorded greeting |
| Handles an upset or unusual caller | Listens and adapts | Can get stuck in a loop | No |
| Urgent call reaches your on-call person | Yes, per your instructions | Depends on setup | Only when you check messages |
| Caller stays with you | Yes, they talk to a person | Some hang up on bots | Many hang up and call someone else |
| Nights, weekends and holidays | 24/7/365, no extra charge | Varies | Always on, never answers |
Coverage
Which coverage fits?
Business-hours overflow
Calls roll to Dena's after 3 rings, so busy moments never go to voicemail.
After hours
Forward your line at closing time and a live person answers until you open.
Full time
We answer every call, all day and night.
Get every call answered by a real person.
Talk to Dena's today, or review plans and onboarding.
