Every ring is a potential customer. We make sure it's yours.
Whatever your business, a ringing phone could mean new revenue. Dena's Answering Service is always ready, 24 hours a day, to answer that call and keep it from going to your competitor.
- Family owned and operated
- US-based agents, around the clock
- Answered in your business name
- Florida-based, serving all 50 states
- Month to month, no contract
More calls answered. More revenue captured.
You put money into your name, your website and your advertising. When the phone finally rings, a live person should pick it up.
Callers are impatient.
If a human doesn't answer, they dial a different company.
Your customers are calling. You're busy working.
Who will answer? We will, every time.
Our main goal: when your phone rings, we answer.
That is the whole job, and we have done it since 1993.
We're all ears, 24/7
Live answering in your business name for any company that can't afford to miss a call. Billed in 6-second increments; see how pricing works.
Always ready, 24/7/365
Days, nights, weekends and holidays, with no extra charge for after-hours calls.
Real People, Not AI
A live, trained person answers in your business name. No phone trees, no robots.
Calls that reach you
Call transfer, on-call dispatch and call patching, set up exactly the way you work.
Messages your way
Every message by text or email, plus call recordings so nothing gets lost.
Disaster prepared
Servers located out of state keep your line answered when storms hit.
No contracts
Stay because it works. Leave with 30 days' notice by email.
Answering built for your field
Contractor & service business answering FAQ
Do you only answer for certain trades?
No. If your business has a phone that rings, we can answer it. We learn your business, your greeting and how you want each type of call handled.
What does it cost to answer nights, weekends and holidays?
Nothing extra. A call at 2 AM on a holiday is billed the same as any other call. See pricing for plans and how 6-second billing works.
Can you send an urgent caller straight to me?
Yes. Depending on your instructions, we can transfer the call, dispatch whoever is on call, or patch the caller through to you live.
How do I get my messages?
By text or email, the way you set it up, or you can call in anytime. Calls can also be recorded so you can hear exactly what was said.
Am I locked into a contract?
No. There are no contracts. If you ever leave, just give 30 days' notice by email.
Do I need to be in Florida to use Dena's?
No. We are headquartered in Southwest Florida and answer for businesses nationwide.
What we take down for you
Who and where
Caller name, callback number and the service address.
What's wrong
The problem in the caller's words, plus anything your script asks.
What happens next
Urgent by your rules? We dispatch your on-call tech or patch the call through. Routine? A text or email message.
Don't let the next caller dial your competitor.
Dena is the answer you need! Disaster prepared, 24/7.