Medical answering service, HIPAA compliant and live 24/7/365
A medical answering service is a live team that answers a practice's phones when staff can't, takes patient messages, and relays urgent calls to the provider on call.
Over 60% of Dena's clients are medical. Patients reach a warm, live person 24/7/365, and your on-call provider is paged the way you choose.
- Family owned and operated
- Real people answer. Always.
- HIPAA compliant answering service
- Ready for national accounts, all 50 states
- No contracts, no gimmicks
What you get
HIPAA compliant
Patient messages are handled the HIPAA compliant way, every call.
On-call relay
Urgent calls are connected to whoever is on call, per your instructions.
24/7/365 coverage
Nights, weekends, holidays, lunch hours and overflow.
Appointment messages
Routine requests are waiting for your staff in the morning.
American, English-speaking agents
Friendly agents who speak with your patients clearly and kindly.
No contracts
Leaving takes only 30 days' notice by email.
Answering built for your field
Medical answering service FAQ
What is the difference between a medical answering service and voicemail?
A live agent answers, gathers the patient's details and relays urgent calls to your on-call provider. Voicemail just records.
How much does a medical answering service cost?
Dena's plans are $86, $246 or $376 per 28 days with 30, 200 or 350 included minutes.
What share of Dena's clients are medical?
Over 60% of our clients are medical practices and providers.
Which medical offices do you answer for?
Physicians and clinics, dental offices, home health agencies, senior living communities (assisted living and skilled nursing), and veterinary clinics, among others.
Can a practice in another state use Dena's?
Yes. We are headquartered in Estero, Florida and answer for clients nationwide.
Do you ever give medical advice?
No. Agents take messages and follow your instructions for urgent calls.
A patient is calling right now. Who answers?
Live USA-based agents always answer your calls. No waiting a week for a callback. We reply the same day.