Roofing answering service: after the storm, every call answered
When calls go through the roof, we answer every one.
One hailstorm can bring a month of phone calls in a single afternoon. Homeowners with water dripping through drywall want a roofer now, and insurance customers want someone to meet the adjuster. Dena's keeps a live voice on your number while your crews are up on the decking.
- Serving our clients since 1993
- No robots. No voicemail.
- Nights, weekends, holidays: covered
- Estero headquarters, 50-state reach
- No contracts
The storm passed overnight, and by sunrise your phones are melting. Shingles are in yards, ceilings are dripping, and every homeowner wants a tarp today. Your crews are on roofs, your estimator is in the truck, and the office can't keep up. Each missed call is a job your competitor will happily take.
Who rings a roofer, and what we log
| Situation | Our agent's response |
|---|---|
| Active leak in the ceiling | Rain coming through a light fixture. We mark it urgent under your rules and page whoever runs tarps tonight. |
| Shingles in the yard | Wind peeled back a section of the ridge cap. We capture the street address, roof type and photos the owner offers to send. |
| Insurance adjuster appointment | A claim number and a window when the adjuster can come out. We pass both to your office so someone can be on the roof. |
| Hail check after a storm | Dented gutters and bruised shingles. We log it as an inspection request for your sales rep to follow up. |
| Reroof estimate | An older home with curling tiles and a sale coming up. We note the age of the roof and the deadline. |
| Warranty or flashing callback | A past customer sees a stain near the chimney. We pull the job name so your service crew knows the history. |
Storm-ready call handling
- Tarp-crew paging. Leak emergencies reach your on-call roofer by the order you set, and we keep trying backups.
- Live transfers. Need to speak with a homeowner yourself? We connect the call or patch it to your cell.
- Messages you can read on a roof. Short, clean summaries by text or email: address, damage, claim number.
- Recorded conversations. Every call is recorded, which helps when a claim detail is disputed later.
- Holiday storms, same rate. A hurricane on Labor Day costs you nothing extra; nights, weekends and holidays carry no surcharge.
- Inspection booking, coming soon. Right now agents take the inspection request and your office sets the visit.
Hurricane and hail season
From June through November, and after any spring squall line, roof calls arrive in waves. Live agents absorb that rush so a soaked homeowner never hits voicemail and calls the next contractor.
Facts we gather on each roof call
- Owner name, cell and property address
- Shingle, tile, metal or flat roof
- Is water coming in right now?
- Insurance carrier and claim number, if filed
- Single-family, condo or commercial building
- Whether they can send photos
Roofer questions about our service
Can you handle hundreds of calls after a big storm?
Yes. Our agents work 24/7/365 from several states, so a surge in Southwest Florida or anywhere else is spread across a large team instead of one receptionist.
Will you tell homeowners how to stop a leak?
No. Agents read only the instructions you approve, such as moving valuables or placing a bucket, and leave roofing advice to you.
Can you collect insurance details?
Yes. We ask for the carrier, claim number and adjuster date whenever you want them on the message.
What does a busy storm season cost?
Packages are billed every 28 days: Standard $86 with 30 minutes included, Deluxe $246 with 200, Premium $376 with 350. See the full rates on our pricing page.
Do you answer roofing calls outside Florida?
Yes. We are based in Estero and answer for roofers in all 50 states.
Is it a person or a bot on the phone?
A trained person, every call. Dena's uses US-based, English-speaking agents, never AI.
Roof leaks at 2 AM? We pick up.
Real people for roofers nationwide, 24/7/365.